Your privacy and data protection are important to us
Last updated: January 1, 2025
We collect information you provide directly to us, such as when you create an account, subscribe to our services, participate in interactive features, or contact us for support. This may include your name, email address, payment information, and puzzle preferences.
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and events.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our platform and conducting our business.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet can be guaranteed to be 100% secure.
We use cookies and similar tracking technologies to collect and track information about your use of our service. You can control cookies through your browser settings and our cookie preference center.
For our educational services, we comply with applicable student privacy laws including FERPA and COPPA. We collect only the minimum necessary information to provide educational services and do not use student data for advertising purposes.
Your information may be transferred to and processed in countries other than your own. We work to ensure appropriate safeguards are in place to protect your personal information when it is transferred internationally.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you request deletion.
You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. Contact us to exercise these rights or if you have questions about your personal information.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
We use analytics services to understand how our platform is used and to improve user experience. These services may collect information about your device, browser, andge patterns.
We may send you promotional emails about new features, special offers, or other information we think you might find interesting. You can unsubscribe from these communications at any time.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of GridBloom, our users, or others.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.
If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@joratilantern.com or write to us at our address listed in the contact section.